IT Desktop Support Technician

Suffolk, VA 23434

Employment Type: Contract To Hire Industry: Information Technology Job Number: 1703

We are seeking multiple temporary contract IT Desktop Support Technicians in the Suffolk, VA metro area. The ideal candidate will have a well-rounded skill set to include solid desktop (Mac and Windows), Android devices, networking and LAN cabling.  

***This is a 3-6 month temporary contract opportunity.***

Required Experience and Skills:
  • 3-5 years experience with the setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
  • Expert knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
  • Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
  • Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
  • Expert working knowledge and experience with Google E-mail and Exchange E-mail application installation, administration, troubleshooting and training (PST files, calendaring, distribution lists, etc.).
  • Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.  
  • Possesses excellent customer service skills and is teamwork oriented.
  • Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
  • Possesses good organization and time management skills.
  • Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
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