TierPM AV/IT Talent Solutions
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USD
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80000
YEAR
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A leading provider of Audio Visual integration and support is looking for a Junior AV/IT User Support Engineer to be an on-site and remote Subject Matter Expert (SME) for their clients in the financial/law services sector in Manhattan, NY.
Previous experience providing AV/IT field support for banking/financial or law institutions in this capacity is a big plus.
This position will be responsible for infrastructure level support of all AV systems including Microsoft Teams Room Systems, as well as Crestron, Cisco and Polycom systems.
Duties:
AV Field Systems Engineer
New York, NY 10001 US
2023-11-07
2023-12-31
Job Number: 16327287
Pay Rate: $70K to $80K
Job Description
A leading provider of Audio Visual integration and support is looking for a Junior AV/IT User Support Engineer to be an on-site and remote Subject Matter Expert (SME) for their clients in the financial/law services sector in Manhattan, NY.
Previous experience providing AV/IT field support for banking/financial or law institutions in this capacity is a big plus.
This position will be responsible for infrastructure level support of all AV systems including Microsoft Teams Room Systems, as well as Crestron, Cisco and Polycom systems.
Duties:
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Perform both on-site and remote access support and troubleshooting on all AV and UC equipment that requires attention.
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Responsible for all end user client training and best practices for all AV and UC equipment.
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Responsible for an advanced level of support as well as keeping an eye out for potential problems and fixing before they become an issue.
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Responsible for provisioning systems on VC infrastructure and Codec configurations
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Responsible for uploading Code to AV devices, including Crestron among others.
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Responsible for timely and detailed communication with client as well as with employer in a global environment. This will include representation in key stake holder meetings.
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Responsible for on-site room surveys to review AV/UC inventory and look for any potential problems and fix.
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Responsible for reading and understanding architectural drawings as you will work with the design teams
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Responsible for conducting continuing product research including Crestron, Cisco, Polycom, Extron, MS Teams Rooms to stay up to date.
- Must have excellent verbal and written communication skills as well as ability to work independently.
- Must have a high level of customer service as will be primarily working on site for a customer in their environment.
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Responsible for documenting all issues as well as creating user guides.
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Responsible for Commissioning AV/UC Systems and be the point of contact to ensure all systems are operating correctly within guidelines and timelines.